Refunds & Guarantees · Dedicated answer

Do refunds apply if I send funds on the wrong network?

Normally no. A wrong-network crypto transfer is one of the few mistakes that can become permanently unrecoverable, which is why the checkout repeats the network warning so clearly before you send anything.

Updated 2026-04-02 Refunds Billing Troubleshooting
Short answer

Normally no. A wrong-network crypto transfer is one of the few mistakes that can become permanently unrecoverable, which is why the checkout repeats the network warning so clearly before you send anything.

Best next step
  • Use the matching reference page Open the linked docs or trust page below instead of guessing the next step from memory.
  • Keep the order number if payment or delivery is involved That is the fastest way for support to trace what happened without asking you to repeat the whole story.
  • Escalate early if the answer does not match your live case If your real order, setup, or delivery state looks different, switch to support quickly instead of waiting for the issue to compound.