Short answer
First confirm that you used the exact amount, exact address, and exact network shown by the order. If the chain transaction is confirmed and the order still has not moved after a reasonable delay, keep the order number and transaction proof and contact support.
Best next step
- Use the matching reference page Open the linked docs or trust page below instead of guessing the next step from memory.
- Keep the order number if payment or delivery is involved That is the fastest way for support to trace what happened without asking you to repeat the whole story.
- Escalate early if the answer does not match your live case If your real order, setup, or delivery state looks different, switch to support quickly instead of waiting for the issue to compound.
Useful links