Short answer
The public checkout mainly needs the delivery email address plus order and payment metadata required to match the transfer and send the access details. That is very different from a full consumer billing profile with card data and recurring billing records.
Best next step
- Use the matching reference page Open the linked docs or trust page below instead of guessing the next step from memory.
- Keep the order number if payment or delivery is involved That is the fastest way for support to trace what happened without asking you to repeat the whole story.
- Escalate early if the answer does not match your live case If your real order, setup, or delivery state looks different, switch to support quickly instead of waiting for the issue to compound.
Useful links